We have been taught that the answer to slow growth is more - more platforms, more posts, more visibility. But what if that belief belongs to a system that no longer fits? I have been mapping human ecosystems for over a decade, and the question that changes everything is not how to reach more people. It is whether you actually know who your people are - and whether you are tending that relationship.
Tony had everything - solid science, a great product, real expertise. But every room he walked into, the doors quietly closed. I recognised the pattern immediately. He was flooding the Rider and the Elephant never woke up. This piece is about the model that changed everything for him - and the three questions that will change how you communicate too.
When business feels stuck, our instinct is to push harder — more hours, more marketing, more effort. But sometimes, what’s needed isn’t action — it’s perspective.
Drawing on the Two Loops Model by Margaret Wheatley and Deborah Frieze, I explore how businesses, like living systems, grow, peak, and evolve. Through Rachel’s story at Mix Coworking, you’ll see how pausing to reflect, reorient, and redesign can turn uncertainty into clarity and bring renewed energy to your work.
Many local business owners have shared how they feel swamped by competing businesses and family needs. With rapid external influences such as AI, technological advancements, global instability, and communication overload, staying clear and focused is a daily challenge. The Hedgehog concept, adapted from Jim Collins ’ book Good to Great, can help us find a dynamic focus that brings clarity and helps us make strategic decisions.
When I heard that our WhatsApp group was “too busy,” my first reaction was panic. Had I ruined something that mattered?
Instead of reacting, I used the Double Diamond design thinking process to pause, reflect, and redesign my communication. What I discovered changed the way I make decisions in my business — especially when feedback feels uncomfortable.
This is a story about clarity, courage, and refusing to make decisions from stress.
We’d like to share the top learnings we received from using the ShapeScape methodology with our clients in the past year.
ShapeScape is all about turning the complex system that strategy execution lives in, into a tangible visual map. Using the process we shared in the last blog, with diverse range of clients and strategies, produced some mind blowing insights on the power of visuals and physical games in the context of organisational change.
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